hello,
did someone had one day an error in modelkits sent by hobbyeasy ? if yes, how did that resolved ?
here is a copy of a mail I sent to them, hoping for a good resolution :
Quote:
Dear sirs,
I contact you concerning order # (CUT BY MYSELF).
This order has been placed by my girlfriend to make me a birthday gift, and her account has been created at this occasion (username "(CUT BY MYSELF)"; password "(CUT BY MYSELF)").
As you can see, I am myself a very regular customer, placing orders at least since 2011 and did never had the least problem with your service (username "(CUT BY MYSELF)"; password "(CUT BY MYSELF)"). Just to explain you that I am not here to try to scam you or obtain a kit that wasn't paid for.
We already wrote to you the 5th of october but didn't received a response yet.
So here is the problem :
I suppose you did a mistake while packaging our order, because we received the wrong kit :
In parcel # (CUT BY MYSELF), we received Tamiya model # 78007 (1/350 USS ENTERPRISE) but we ordered Tamiya model # 78025 (1/350 YAMATO (new mold)).
As you can see, the ordered model was also a lot more expensive than the one received and I have no interest in the sent model.
Can you tell us what we have to do or what you plan to do for us to receive the correct ordered item (Tamiya # 78025) ? Do you want or need a picture of the box of the model received by us ?
Thank you.
Andre BRANDT & Sonia JOTZ
Does this mail seems clear and correct ? I am not really an English spoker...
And I really hope this will resolve at best.
If I receive a response or some news of any kind, I will report here back.
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EDIT : high quality customer service : replacement kit is already en route !