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PostPosted: Mon Aug 06, 2018 4:30 pm 

Joined: Mon Jul 16, 2018 4:47 pm
Posts: 24
Hi All,

This is a customer service success. I purchased a Pontos 1/350 Missouri "Battleship" detail set and I came across a PE part that was completely missing from the spru.
I don't mean it fell off, I mean it literally did not exist. :scratch:

Part of the reason I guess is that when this particular Pontos Missouri variant was made they started with the Iowa set and then added/deleted parts as necessary for the Missouri "Battleship" edition.
In this case I was accidentally left with the discone antenna base for the Iowa instead of receiving the part for the Missouri. Most modelers probably carried on with the Iowa base no harm no foul, but I wanted to at least bring it to Pontos attention.

So I wrote Pontos an email explaining the situation and to my surprise they responded with the PE was in the mail! :woo_hoo:
Not everyday I get to say something positive about customer service but Pontos won a good mark in my book. :big_grin:

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