Where can get missing model parts from ?

[D-Boy]

Would be good to build a comprehensive response across all manufacturers that could be posted in the FAQ section. So I've started that here.

It depends on your country and method of purchase.

Generally, I think I would tend to go to back to the hobby shop where the kit was purchased, or, if kit is from a third party online purchase, to your country's distributor for that line of kits. Your local hobbyshop should also be able to put you in touch with the importer/distributor.

In the US:

Trumpeter
Stevens International, 706 North White Horse Pike, P.O. Box 126, Magnolia, NJ, 08049
Email address: info@stevenshobby.com.
Web address: http://www2.stevenshobby.com:5641/si/index.htm

Hasegaswa:
Great Planes Model Distributors, P.O. Box 9021; Champaign, IL 61826-9021
Email address: productsupport@hobbico.com.
http://www.hasegawausa.com/techsupport.html
The one time I used their customer service, I had great response.

Dragon Models:
Dragon Models USA, Inc., 1315 John Reed Court, City of Industry, CA 91745
Email address: sales@dragonmodelsusa.com
http://www.dragonmodelsusa.com/dmlusa/p ... d=DRW50377

They also import Cyber Hobby, Fujimi, Bronco and Finemolds naval kits, and so would be the contact for missing parts for them as well.

Revell/Monogram and Revell Germany as distrubuted in the US:
Revell, Inc., 1850 Howard St. Unit A, Elk Grove Village, IL 60007
Phone: 1-800-833-3570
Email: cservice@revell.com
http://www.revell.com/support/parts.html

I've had great experience with staff at Hobby Link Japan assisting with missing/defective parts with some of the smaller manufacterers they sell.

Curious as to who, if anyone, is the official US importer/distributor of Pit Road. I know they are sharing molds with Trumpeter in some cases, so maybe Trumpeter is the de-facto distributor?

[Sean Hert]

With Trumpeter, you *MUST* go through either your country's distributor or your LHS.

[johndon]

With Trumpeter, you *MUST* go through either your country's distributor or your LHS.

That's all very well if you have that address, I don't, I only wish people would submit the whole information rather then make the suggestion.

Based on Sean's information, you could have tried looking for yourself Alec...

It took me all of 10 seconds by typing 'trumpeter uk distributor' into Google to come up with the following details for Trumpeter's UK distributor Pocketbond:

Pocketbond Ltd., PO Box 80, Welwyn, Herts AL6 0ND England
Tel: (+44) 01707 391509
Fax: (+44) 01707 327466

John

[Dave Martin]

For UK Revell buyers -

Annette Mortimer
Office Administration Manager
Revell GmbH & Co. KG
Orchard Mews
18c High Street
Tring
Hertfordshire
HP23 5AH
T: 01442 890285
F: 01442 827919
amortimer@revell.de

Airfix -
http://www.airfix.com/contact-us/

[Russ2146]

Alex always gets me looking. It appears that there may be more than one distributor of Trumpy
I found this for UK:

Creative Models Ltd
Units 3-4 Honeysome Rd Ind Est
Honeysome Road
Chatteris, Cambs
PE16 6TG
United Kingdom
Tel: +44(0)1354 760022
Fax: +44(0)1354 760037
http://www.creativemodels.co.uk/

UK Importers ,wholesalers and distributors of plastic model kits, diecast, paints, pigments, tools and glues.
Product ranges we stock include Aber, AFV Club, Airfix, Burago, Czech Model, Dragon,
Eduard, Encore, Forces of Valor, Glencoe, Gluelines, Guillows, Hasegawa, Hat Figures, Heller, Hobbyboss,
Hobbycraft, Humbrol, ICM, Italeri, Lindberg, Masterbox, Mig Productions, Miniart, MBS, Minicraft, Modelcraft, Plusmodel,
Revell, Shesto Tools, Tamiya, Testors, Tristar, Trumpeter, Vallejo Acrylics & Zvezda.
Suppliers to the UK model and hobbies trade.


Their attirude is summed up here: http://www.creativemodels.co.uk/how_to_buy-i-7.html
They have an e-mail page.

[Dave Martin]

Alec,

If you are non-computer-savvy, then why not ring or fax the numbers John has kindly provided -

Pocketbond Ltd., PO Box 80, Welwyn, Herts AL6 0ND
Tel: (+44) 01707 391509
Fax: (+44) 01707 327466


RE:Creative Models - WOW! �52.50 for Dragon's new 1/350 Zerstorer!

That's err $84.0105 USD!

And Creative Models urge us NOT to buy from Asian countries directly over the internet!

WOW!