i ordered mine from luckymodels and it came in a reasonable time alot cheaper then wem with no import duty if as you say you didnt get it this is the fault of the shop that you ordered it from and not pontos as they are the makers they have no say over how that company runs their site or how they charge as you say in uk not charged until shipped but its also illegal to store your details but there are shops that do both still
I believe that Pontos was the reason for the delay and the reply came direct from Pontos - not the merchant.
Many thanks for the reply Kim. I can only advise that if there is going to be a delay in despatching the orders for any reason that the customer is advised?
At least that way the can look for other merchants who can deliver within the time scale advertised. I am sure that the set will be excellent and I am looking forwards to receiving it but with online marketing some people get a bit agitated if no updates are available for the products ordered - especially in the UK where it is not unknown for postal items to "go missing"
Perhaps on the "order status" it could say "awaiting dispatch" and not dispatched but no dispatch date?
I am looking forwards to your other products especially the King George V set when it becomes available. Also as you seem to do research quite well perhaps a set to back date the Queen Elizabeth Class - say trunked funnels etc?
Pontosmodel/Hobbydecal is the same company owned by me.
We have mostly shipped within 2 business days but this month is too busy as we cannot take feedbacks for individual customers.
I am sorry again.
Warspite DT sets shipped out today including yours.
NewYamato Dt sets will be shipped at next week.
I will also get the same craims as yours with this yamato from prepaid orders.
Anyway KGV will be started at June and may come out late July or Early August.
Queen E. DT set for Trumpeter may come out next year after Hood.